Refund policy

Our Commitment To Your Satisfaction

At Sweet Dreams Enterprises, we are committed to providing products that help customers improve their skin and overall daily routines. We stand behind the quality of our products and encourage customers to use them for a minimum of 14 days to experience their full benefits.

If you are not satisfied with your purchase for any reason after 14 days, you may request a return within our 60-day money-back guarantee period. To begin the process, please contact us at support@sweetdreamsenterprises.com.

Cancellation Policy

Order changes or cancellations must be requested within 24 hours of placing your order. After this time, orders may already be in processing and cannot be changed or canceled.

If your order is successfully canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in our products and recommend using them for at least 14 days before deciding to return them. If you are still unhappy after this period, you may request a return anytime within 60 days of delivery.

Please note:

Returns requested before 14 days are not eligible
Shipping fees (if applicable) are non-refundable

To initiate a return, please contact our support team by emailing support@sweetdreamsenterprises.com or by submitting a request through our Contact Us page. To help us process your return quickly, please include your order number or the name and email address used to place the order.

Damaged Items

We take great care to ensure your order arrives safely. An item is considered damaged if it arrives defective or physically broken. Damage to outer packaging (such as dented boxes) does not qualify as damage if the product itself is intact.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing support@sweetdreamsenterprises.com and include clear photos of the damage. If approved, we will provide a replacement at no additional cost.

We do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

While we aim to deliver all orders promptly, Sweet Dreams Enterprises is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control.

We are not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier. If you experience delivery issues, please contact the shipping carrier directly for assistance.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing the order, we cannot offer a refund or replacement.

Policy Updates

Sweet Dreams Enterprises reserves the right to update or modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version before purchasing.

By purchasing and continuing to use products from Sweet Dreams Enterprises, you acknowledge and agree to this Return & Refund Policy.

THE REALISTIC WEEK KIT — DIGITAL DOWNLOAD REFUND POLICY

The Realistic Week Kit is a digital product delivered electronically. Because digital files cannot be physically returned after delivery, purchases are generally final once the digital files or download access have been delivered or accessed.

If you experience a problem with your purchase, contact: support@sweetdreamsenterprises.com

We will review requests involving issues such as:

failure to receive or access the purchased files
a download link that does not function correctly
corrupted, damaged, or unusable files
duplicate charges for the same purchase
a product that is materially different from what was represented on the product page
another refund, cancellation, or remedy required by applicable consumer law

Where appropriate, Sweet Dreams Enterprises may:

restore download access
provide replacement files
troubleshoot the delivery issue
correct the product
issue a refund when warranted

Downloading or accessing the files does not limit any consumer rights that cannot legally be waived.

This digital-download policy applies specifically to The Realistic Week Kit. Existing terms governing physical Sweet Dreams Enterprises products remain unchanged.

For The Realistic Week Kit, this section governs digital-download refunds. The physical-product 60-day money-back guarantee, 14-day use requirement, physical-return procedures, physical-damage reporting requirements, and shipping, carrier, shipping-address and 24-hour order-cancellation provisions above do not apply to this digital product.

Nothing in this policy limits rights provided by applicable consumer law.

THE PHONE RESET KIT — DIGITAL DOWNLOAD REFUND POLICY

The Phone Reset Kit is a digital product delivered electronically. Because digital files cannot be physically returned after delivery, purchases are generally final once the digital files or download access have been delivered or accessed.

If you cannot receive or access your files, a download link fails, files are corrupted or unusable, you are charged twice for the same purchase, or the product materially differs from its product-page description, contact support@sweetdreamsenterprises.com. We will review the issue and, where appropriate, restore access, replace or correct files, troubleshoot the problem, or issue a refund.

This section applies specifically to The Phone Reset Kit. For this digital kit, the physical-product 60-day money-back guarantee, 14-day use requirement, physical-return procedures, physical-damage reporting requirements, shipping, carrier, shipping-address and 24-hour order-cancellation provisions do not apply.